Frequently Asked Questions

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How can I open an account?Welcome to the BetOnline family! If you’re ready to open an account with us, follow this easy tutorial.

How can I deposit?Here at BetOnline we offer one of the largest selections of deposit options in the industry. Our most recommended method is Bitcoin, and you can learn all about placing a deposit here

Is my money safe with you?At BetOnline, all customer deposits are held in an insured escrow account, either in cash or cash equivalents. Your deposit is fully secured and available for withdrawal on a daily basis, with prompt payouts within 24-48 hours. All online transactions are coded and encrypted for your protection.

Can I change my username?Your username is your account number, which is unique and generated when your first sign up. It cannot be changed.

What are your hours of operation?BetOnline is open for online and telephone wagering 24/7, 365 days a year. Account Management is also available 24/7 to ensure maximum support for our clients.

How does your affiliate program work?BetOnline is proud to offer the industry’s most comprehensive Affiliate Profit-Sharing Program, whereby customers can earn extra income simply by placing a text link, banner or BetOnline’s free content on their website. Affiliates can earn up to 35 per cent of the net losses of their member players.


If you have any additional questions, please contact us. Our player Services Team will be happy to help you!

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