Withdrawal Rules

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Congratulations on your winnings! Before you withdraw, please take a moment to review our withdrawal rules:

1. Please allow 24 hours for your withdrawal request to be reviewed before the processing time begins.

2. Withdrawal requests are processed Monday through Friday, between 9:00 a.m. ET to 1:00 p.m. ET, excluding holidays.

3. No third-party withdrawals are allowed.

5. The withdrawal will be processed using the same method used for deposit if the option is available; however BetOnline reserves the right to use alternative methods for withdrawals if necessary, regardless of the deposit method used to fund the account.

6. If making credit card deposits, please note credit card documentation will be requested. This documentation is:

  •  Valid photo ID
  • Copies of the front and back of all cards used to deposit on your account.
  • A utility bill or bank statement dated within the last 3 months confirming the address.Additional documentation may be required at management discretion.

Please note that players depositing via credit card, debit card or prepaid card are required to wait a minimum of seven business days from their last deposit prior to requesting a withdrawal.

7. Bank Wire instructions must be provided in the cashier every time you request a withdrawal through this method.

8. Max payout per day depends on the specific method being used. Minimum and maximum withdrawals are subject to change without notice.

9. Freeplays must be used prior to requesting a withdrawal otherwise they will be cancelled.

Only one Bank Wire or Check withdrawal can be processed every three business days per player.

10. Withdrawals will be sent to the address on file only. If a player wishes to change their address on file, they must send a utility bill under their name with the new address. If the bills are under a third party’s name, they must send a letter of authorization stating that they live in that address, signed by themselves, with a copy of the picture ID of the owner of that address.

Please send documents via email, using the email address you have registered to your BetOnline account to [email protected]

11. Players who generate winnings from a poker freeroll or Sportsbook Promotional Free Play are required to make a minimum deposit of $50 and roll this over at least once in the sportsbook prior to any payout being approved.

12. Checks cannot be sent to P.O. Box addresses.

 

If you require additional assistance, please contact us. Our Player Services Team will be happy to help you.

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